Account Manager

Brilliant Noise are a hybrid of management consultancy and creative agency. We specialise in data-led creative, and in building the capability of brands’ in-house teams.

The Brilliant Noise mantra is “make marketing better, make better marketing”, as we both execute marketing programmes and adapt organisations to be more effective, each one supporting the other and creating flywheel momentum for change.

Make marketing better
As consultants, we inspire teams to make the shift from traditional to modern marketing. Improving in-house team’s principles, processes, mindset and skills. This enables our clients to understand the customer and work in collaborative, agile ways to constantly improve. 

Make better marketing
As creatives we inspire customers, making content that will earn attention in the right place, at the right time, with the right message. Our agency services practice work includes launching EDF Energy’s Electric Adventures campaign, a five-part influencer campaign, nominated for the branded content and search optimisation DADI awards.

Mission 

We’re looking for an ambitious Account Manager to join our fast growing agency on a fixed term basis (6 months), helping us to define the future of marketing. As an Account Manager your mission is to manage, grow, support and retain exciting global brand accounts through living our values and producing the best work of your career.

Account Managers are leaders in creating client success at Brilliant Noise, and are trusted business advisors to our clients.

A driving force for quality and impact, Account Managers collaborate with other Brilliant teams, including Project Managers and Strategists, in order to deliver excellence and meet client needs.

Responsibilities

Working closely with a Client Partner, you’ll be reporting to and supporting them in driving a strategic approach to account development with some of the most exciting brands in the world. You’ll deliver this through;

  • Creating programmes and projects with close day to day client collaboration
  • Being bold and challenging the brief where necessary to ensure relevance and quality
  • Commercial decision making, developing and maintaining an accurate revenue pipeline, delivering revenue targets and working with Client Partners to identify opportunities for growth
  • Gaining a good understanding of our clients’ business objectives from the outset of initiatives, driving a shared ambition and ensuring each project contributes to the overall client strategy
  • Enabling teams to deliver creative, high quality, and commercially successful work by supplying a clear and thorough brief
  • Effectively navigating and balancing the needs of client, agency and delivery teams
  • Client, team and personal leadership for your accounts within the business, responding to changes and opportunities promptly
  • Reporting on progress and performance to client partner efficiently and effectively
  • Keeping the client team motivated as well as nurturing your client relationship to stay open and positive
  • Ensuring diligence, managing account administration and upholding process, as well as championing efficiency 
  • Demonstrating accountability and discipline, making effective decisions where appropriate, as well as driving decisions you’re not accountable for to be made in good time
  • Being a brand ambassador and championing our Values: Ambition, Wellness, Curiosity, Humility, Do and Make, Flow, Discipline, and Community

Person specification

Who you are

  • You’re a positive and proactive person who is commercially focused, constantly looking for opportunities to exceed client expectations, while also delivering revenue to the agency.
  • You’re able to lead in client facing meetings and calls, and take ambassadorship very seriously.
  • You’re calm under pressure, and are able to objectively work through challenging projects in order to meet deadlines.
  • You’re self motivated, but also an equally brilliant team player, able to adapt your approach to different working styles in order to get the best out of everyone.
  • Confidential and trustworthy, you’re diplomatic about how and where you discuss client needs and information.

Your experience

Essential

  • Experience in marketing communications, advertising, content creation, social media, product development, user experience or strategy development.
  • Experience of handling clients, account management, growing accounts.

Desirable

  • Experience of working in a digital agency/consultancy business on large marketing, digital transformation or product development programmes.
  • Project management experience, and an understanding of various project management methodology.

Your skills

Essential

  • Excellent communication, you get the message across simply and clearly both internally and externally. To the point, clear and concise, in everything you produce.
  • Detail oriented, and aware that accuracy in financial administration is essential. You know, understand and own your numbers. They are yours.
  • The ability to nurture strong and rewarding professional relationships.
  • Strategic thinking, you understand business context, giving you the ability to analyse situations, identify growth opportunities and generate solutions within a team.
  • Good at prioritising, you can manage client needs effectively across multiple accounts and remain assertive and professional despite rapidly changing needs.

Desirable

  • Able to understand, interpret and communicate client briefs to the team or sniff out uncertainty and navigate the politics to support the client in articulating their needs clearly.
  • Analytical and objective, you’re able to problem-solve easily and demonstrate an understanding of the importance of data and analysis.

Your knowledge

  • You’re familiar with our industry, and have a good knowledge of how agency and consultancy functions work.
  • You have an understanding of, or approach to learning about, organisations that are global brands.
  • You are curious, and will proactively seek new knowledge and development opportunities, particularly in your field and the industry. Your learning never stops.

If you’d like to apply, or have any questions about the role, please get in touch with us at careers@brilliantnoise.com.

We look forward to hearing from you!